FREQUENTLY ASKED QUESTIONS
What happened to my AskAnOwner account?
If you used to have an AskAnOwner account, you can now acces your new account on Maxperience. Your username and password still work! You can read more here.
I forgot my username and/or password
That’s not a problem at all. Just go to this page, and we’ll get if for you.
How do I add a subject that is not yet in the database?
Search or browse to find a relevant category to place your new subject in. Go to the category that fits best. On that category page, click “Add or Edit Subject(s)” in the left panel at the bottom to add your new subject.
You will now be on the “Add child subjects” tab of the subject editing module for the subject. Here you will be able to add a new “Child” subject as a first child, or there may already be an existing list of child subjects. You can see that in the left panel as a list with bullets. Your new subject will be added to that list. The system will automatically ask for a subject image for your new addition.
Subjects on Maxperience can have one or more parent subjects. A subject like “Sony Tablets” does not need to be confined to a single parent category. It can- and should be available both under “Tablets” and “Sony”. This means that there can be multiple paths to the same subject that can be taken by a user browsing from the homepage.
On any subject page, all parent categories for the subject are visible in light grey boxes directly above the subject, and below the “Everything” (=Home) link. See the example below: “Mount McKinley” has two parent categories: “Seven Summits” and “Denali National Park”.
In a way, parent categories can be regarded as “tags” for a subject. The parent subjects are for example also visible below the subjects in the suggestions panel when users do a global search. (See below)
With this structure, any content such as experience posts or questions added to a subject will have the parent categories of the subject as automatic tags.
More about adding additional parent connections is provided under the FAQ question: How can I add a second or third parent category for a subject?
Say you want to add a bicycle brand NuBikez. You may want to do that because you want to post about your personal experience with this brand as a customer, or you may be the owner or manager of Nubikez company and you want your brand to be available on Maxperience. The “Add subject” workflow is the same for both cases.
You first need to browse or search to find the page for "Bicycle Brands". All companies and organisations (except for local businesses) should be listed in one of the subcategories of the main category "Companies & Organisations". If you are not successful via search, browse Companies & Organisations to find the suitable category for the company or organisation that you want to add.
Once you have found the “Bicycle Brands” subject page, look at the bottom of the left panel on this page, you will find a link “Add or Edit Subject(s)". Click that link.
You will now be on the “Add child subjects” tab of the subject editing module for Bicycle Brands. On this page you will be able to add Nubikez as a new “Child” subject to the existing list of Bicycle brands. The system will automatically ask for a subject image for your new addition.
When you click the “Add as child” button, the subject is added and Nubikez will appear in the bulleted list of child subjects in the left panel. Click on it and you will be on the new subject page. Click the “+Personal Experience” button to share your own experience with it. If you are the owner or manager of Nubikez, just enter “Owner” or “Manager” in the drop-down menu of the “+Personal Experience” button.
To maximise the visibility of your new subject page, we advise you to also add one or a few experience- post(s) about it. If you are the owner of the company, it is perfectly okay to add some more details about the company as an experience post. For example “I started Nubikez with a vision to build on ..etc”.You can add pictures, videos and links too.
It is preferred that you use your Maxperience account with your own personal name for content such as experience posts and answers, but it is possible to use a company name for a user account. Please see the FAQ question below: Can I create a Maxperience user account as a company or organisation?
For more visibility you should of course share the new page and /or individual posts with your social network(s) via the “Share” buttons in the right panel:
If your company offers products or clearly named services, you should add these as child subjects of the company- or brand subject page. They can be added as “child subjects” directly under your brand, like with Omega (see below left), or categorised like with Miele (see below right);
In this Miele example, the individual products are listed in the categories. e.g. “Miele W5723” is listed under “Miele Washing Machines”. Details about adding products in new categories are written below in the FAQ: How do I add a new product in a new category?
More subject pages for products means more content, more engagement and a better online presence for your company.
Firstly, products that are not yet in the database should be added with the brand in the subject name for optimal recognition. So “Audi A4” and not just “A4”.
For many products, the appropriate category will already be in the database, for example, a new Miele washing machine can be added to the other models listed in the category “Miele Washing Machines”. However, a fitting category may not yet be available in the database. In that case, a suitable category should be added first.
Let’s take an extreme example of a new product where there is no proper category and the company making the product is also not yet in the database: The Nubikez Blast, a (fictional) folding bike by the bicycle maker Nubikez.
“Folding Bikes” is not yet in the database as a subject category, so go to “Bicycles” and add “Folding Bikes” as a child subject. Then add Nubikez Blast as a child subject of Folding Bikes. You can stop with editing subjects and add your experience with the Nubikez Blast, but in most cases it would be better to also add the company Nubikezas a separate subject.
To do that, add Nubikez as a Bicycle Brand (As described in the FAQ How and where do I add my own company or organisation to the subject database?). Be sure to add Nubikez as a second parent for the “Nubikez Blast” subject that you added a little earlier. That product will now be listed under “Folding Bikes” and “Nubikez”.
Alternative situation: Perhaps Nubikez offers several folding bikes. Then you can create the subject “Nubikez Folding Bikes” as a child of “Folding Bikes” and “Nubikez”
“Nubikez Blast” then only needs one parent: “Nubikez Folding Bikes”.
Adding relevant subject links makes the site better for all users. If you feel there is a relevant “crosslink” that is not yet present on the site, please add it using the “Add Parent Subject” or “Add Child Subject” functions within “Add or Edit Subject(s)”.
Suppose for example that Mount McKinley was only listed under “Seven Summits” and you know it to be located in the Denali National Park. You can go to the page for Mount McKinley and click the “Add or Edit Subject(s)” link. Then click on “Parents”. If you then start typing in “Denali National Park”, the system will find it and offer the option to create the second parent connection.
After you have added Mount McKinley as a child subject, the fact that Mount McKinley is in Denali National Park will now be part of the content structure. It means for example, that users with Mount McKinley experience will be listed as having relevant experience for (questions about) Denali National Park.
Companies, brands, products, clubs etc, are available above all as subjects to post experiences and questions about. It is most clear when the actual posts, questions, answers, etc. are posted by people with a personal name and face and not by brands or "pages".
If visitors to the subject page Nubikez (a company) see as a user with subject experience: -Harry Langerak | Founder- or -Harry Langerak | Marketing department-, that gives a more human feeling than if "Nubikez" is listed as a "user" with personal subject experience.
However, it may be desirable (for example for a marketing department) to have a user account under the company name. Imagine you work for Bugaboo and you want to create a user account for a (more formal) dialogue between your customers/prospects and the company. In this case, do not just use "Bugaboo" as the username, but something like Team Bugabo, Bugaboo Customer Care, Bugaboo Marketing or Bugaboo HQ.
You can also add (your personal experience with) specific local businesses like restaurants or hotels. Chances are that the business or place will not yet be in the database, but you can add it yourself. Please add the relevant category first (e.g. "Restaurants in Berlin"). Check out the categories within Amsterdam or New York City to see some examples of categories for local businesses. If you are the owner of the business, just mark your personal experience with the subject as "Owner".
Where can I ask other questions, or give feedback?
A great place for more meta-questions is off course the Maxperience subject page. If you have more questions or suggestions specifically for the Maxperience team, don’t hesitate to reach out via feedback(at)maxperience.com.